At TrueServis, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our data practices for our dual ecosystem of Expert Home Services and Hyperlocal Delivery.
1. Information We Collect
- Personal Information: Name, phone number, email address, and delivery addresses.
- Location Data: We collect precise GPS location data to facilitate live tracking for deliveries and to assign nearby experts.
- Communication Data: Logs of WebRTC calls and chats made through our app for quality and safety purposes (audio/video streams are end-to-end encrypted and not recorded by default).
- Media: Images or documents uploaded for service verification or delivery bills.
2. How We Use Your Information
- To provide and maintain our services, including matching you with verified experts and delivery riders.
- To send critical updates, such as OTPs and Wakelock push notifications for your ongoing gigs.
- To improve our edge-optimized architecture and ensure a zero-lag experience.
3. Data Sharing and Disclosure
We do not sell your personal data. Information is only shared with verified vendors, merchants, or delivery riders strictly on a need-to-know basis to complete your requested service or delivery.
4. Data Security
We use industry-standard security measures, including data encryption and secure WebSockets, to protect your personal information from unauthorized access, alteration, or disclosure.
5. Your Rights
You have the right to access, update, or delete your personal information. You can manage your data preferences directly from your account settings.
6. Contact Us
If you have any questions about this Privacy Policy, please contact our support team via the Help Center.